ARC2010: The London Airline Retail Conference
ARC2010 took place on 20-21 July at London Heathrow.
With nearly 300 delegates from across the globe, 23 speakers, 28 exhibitors, 18 sponsors and a heavy media presence, the conference looked at the following key issues for the inflight sales market:
Ancillary Revenue
Fighting Inflight Credit Card Fraud
Retail Spaces on the Aircraft of the Future
Connectivity: Competing with Web Retailers
Airports vs. Airlines: Who Owns The customer?
The Future of both Airport and Airline Retail
Photographs from the event can be seen here.
The full agenda can be downloaded here.
Comments from received delegate feedback can be read here.
Presentations from Day One:
MICHAEL CAWLEY (RYANAIR): REFINING AND GENERATING ANCILLARY REVENUES
ALEX CRUZ (VUELING): WHERE DOES ANCILLARY RETAIL START & AIRLINE RETAIL STOP?
MIKE LUDDY (GATWICK): WHO OWNS THE CUSTOMER?
Presentations from Day Two:
DOUG BENHAM (MAp): THE FUTURE OF TRAVEL RETAIL
JOHN GARNER (DFASS): MEETING THE SPENDING NEEDS OF CHINESE PASSENGERS
RICHARD CUSHING (GUESTLOGIX): COMPETING WITH ONLINE RETAILERS INFLIGHT
LEWIS ALLEN (PORTLAND): AIRCRAFT INTERIORS – MAKING THE MOST OF THE RETAIL SPACE
JOHN SCHOFF (UNITED): AIRCRAFT INTERIORS – MAKING THE MOST OF THE RETAIL SPACE
ANDY WEBB (DIXONS): HOW TECHNOLOGY RETAIL IS CHANGING TO MEET CONSUMER DEMAND
Press comment, reviews and releases can be seen here.
Speakers
We are grateful for all our guest speakers at ARC2010, who gave up time to share their expertise with delegates: Our list of guest speakers at ARC2010 were:
Lewis Allen, Environments Director, Portland Design
John Schoff, United Airlines
Gyde Brix, Director Marketing, Sales & Cooperations, Lufthansa WorldShop GmbH
Julian Carr, Managing Director, bmibaby
Michael Cawley, Deputy Chief Executive and COO, Ryanair
Philippe Charriol, Founder, Charriol Group
Casey Christ, VP Airline Marketing, Skymall
Alex Cruz, CEO, Vueling
Richard Cushing, General Manager, Europe, Middle East and Africa, GuestLogix
Pierre Freyssinet, Managing Director, Aeroboutique IR
John Garner, VP Purchasing, DFASS
David King, The David King Partnership
Koos Kruijswijk, Director Inflight Sales, KLM
Mike Luddy, CCO, Gatwick Airport
Bill Lumley, Editor, DFNI
Sean Lund, Chief Financial Officer, OnAir
Ann Miller, Manager Retail Sales, American Airlines
Andy Webb, Transformation Director, Dixons Stores
Dermot Davitt, Deputy Publisher, The Moodie Report
Brian Woodhead, Retail Concessions Director, London Heathrow Airport